"Sharpening My One-On-One Helping Communication & Performance Facilitation Skills":
 
	
70% of individuals experience difficulty understanding and/or resolving a problem or issue
	
This is attributed to poor attending, listening and responding skills, and a desire to resolve the issue quickly without a proper resolution plan.
 
"Sharpening My One-On-One Helping Communication & Performance Facilitation Skills" provides answers to the following question:
 
	
What objectives need to be met to improve poor attending, listening and responding skills?